Refund policy

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return/exchange. 

All items are handcrafted - To be eligible for a return, your item must be unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at support@enigmapuzzlecollective.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return/exchange questions at support@enigmapuzzlecollective.com. 

Incorrect Items/Exchange
Please inspect your order upon reception and contact us if you receive the wrong item, so that we can make it right / exchange it for the correct item. 

Unfortunately, we cannot accept returns on gift cards.

If more than 15 business days have passed since we’ve approved your exchange, please contact us at support@enigmapuzzlecollective.com.